For any questions regarding your order or on any product, please contact us. La Lupe Limited Reforma No. 117 Col. Centro San Pedro Garza Garcia Nuevo Leon Mexico 66230 US Phone: 1(760)536 6982. This phone will be answered in Mexico, or please leave a message. lalupelimited@aol.com We do not have a huge warehouse with lots of inventory. Most of the orders that are given to us have to be specially handmade by our artisans. This is a procedure that might take a little time, like 6 weeks for the artisans to finish a ceramic order. After finishing the order, the artisan packs it up and sends it to La Lupe Limited, where it will be repacked and distributed to our clients. So it might take another 3 to 4 weeks for all merchandise to be delivered to your shop. Thankyou for being patient with this procedure, but you will be receiving a very special handmade piece from La Lupe Limited.